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Zoho Assist

Zoho Assist

Overview

What is Zoho Assist?

Zoho Assist from Zoho Corporation is a remote administration tool for SMBs and outsourced IT.

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Recent Reviews

YOLO try Zoho

8 out of 10
October 18, 2021
Incentivized
It is being used by all employees to connect from home to their onsite computer. We have a few programs that are not in the cloud and can …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • Over-the-Internet remote session (12)
    9.0
    90%
  • File transfer (11)
    9.0
    90%
  • Screen sharing (11)
    8.5
    85%
  • Instant message (12)
    8.2
    82%

Reviewer Pros & Cons

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Verified User
Manager in Information Technology
Information Technology & Services Company, 1-10 employees
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Pricing

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Remote Support - Standard

$12

Cloud
per technician/per month

Unattended Access - Standard

$12

Cloud
25 unattended computers/per month

Remote Support - Professional

$18

Cloud
per technician/per month

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.zoho.com/assist/pricing.html

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

8.3
Avg 8.3
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Product Details

What is Zoho Assist?

Zoho Assist is a solution for remote support, screen sharing and remote access that helps users access remote desktop of customers or share screen and manage unattended computers. The vendor describes the solution as a secure, reliable and affordable software. Requires no prior installation. Cross-platform support available. Works across devices. Supports major web-proxies and firewalls.

Zoho Assist Features

Remote Administration Features

  • Supported: Screen sharing
  • Supported: File transfer
  • Supported: Instant message
  • Supported: Access to sleeping/powered-off computers
  • Supported: Over-the-Internet remote session
  • Supported: Initiate remote control from mobile
  • Supported: Remote management of servers & workstations
  • Supported: Centralized management dashboard
  • Supported: Session record
  • Supported: Annotations
  • Supported: Multi-platform remote control

Zoho Assist Screenshots

Screenshot of On-demand Remote SupportScreenshot of Browser-based Remote SupportScreenshot of Unattended Access to remote computersScreenshot of Detailed Analytics

Zoho Assist Integrations

Zoho Assist Competitors

Zoho Assist Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal
Supported LanguagesEnglish, French, German, Spanish, Portuguese, Chinese, Bulgarian, Swedish, Japanese, Korean

Frequently Asked Questions

Zoho Assist from Zoho Corporation is a remote administration tool for SMBs and outsourced IT.

TeamViewer, AnyDesk, and LogMeIn Rescue by GoTo are common alternatives for Zoho Assist.

Reviewers rate Annotations highest, with a score of 10.

The most common users of Zoho Assist are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(96)

Attribute Ratings

Reviews

(1-3 of 3)
Companies can't remove reviews or game the system. Here's why
June 24, 2021

Reputable and Consolidated Remote Access Software

BB
Betty Bunny
Certified Public Accountant
Insteel limited (Construction, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Zoho Assist is an effective application that allows us access to the clients' machines remotely, for the purpose of training, or even troubleshooting. Further, the application gives us the option of installing software remotely to our team members' machines, and they operate effectively. Other departments, like accounting, use the software to access different accounting databases for verification and accountability. In fact, it's possible to make payments remotely without giving out the company's credit card.
Pros and Cons
  • Zoho Assist interface is wonderful and intuitive.
  • Easily connects without big problems.
  • We use Zoho Assist to navigate and follow up on many monitors.
  • Transferring files through the app is easy and secure.
  • Sometimes there are delays, which may take longer before they get resolved.
  • The software required constant internet, where a blink can mess the system up.
  • Sometimes remote calls fail to connect effectively.
Likelihood to Recommend
One major role or scenario with Zoho Assist is remote calls, where communications get done without physical access. The file transfer process is well designed by the application, where there is no need to physically access the desktop. The accountants acquire data from different offices, and they use them for their books of accounting preparations. In case of a breakdown, the application makes troubleshooting easy and makes the entire repairing process faster.
Zoho Assist Feature Ratings
Remote Administration (11)
95.45454545454545%
9.5
Screen sharing
100%
10.0
File transfer
90%
9.0
Instant message
100%
10.0
Access to sleeping/powered-off computers
100%
10.0
Over-the-Internet remote session
90%
9.0
Initiate remote control from mobile
100%
10.0
Remote management of servers & workstations
90%
9.0
Centralized management dashboard
100%
10.0
Session record
90%
9.0
Annotations
100%
10.0
Multi-platform remote control
90%
9.0
Return on Investment
  • Zoho Assist made sharing a norm, with no extra costs for business operations.
  • We saved so much, as we disconnected some other expensive remote control software and joined Zoho Assist.
  • The productivity/efficiency of every employee is maintained through supported team work.
Alternatives Considered
Cost is one thing that makes Zoho Assist beat the competing software. The security plans from the software ensure files and anything sensitive are well maintained and governed. The interface, the simplicity, and the friendliness of Zoho Assist attracts attention of prospective clients. Zoho Assist successfully make the desktop remote access process effective and at a reduced cost.
Other Software Used
May 05, 2020

Very cheap product which works well enough if you can handle the on-going niggles and issues

Verified User
Director in Information Technology
Health, Wellness and Fitness Company, 51-200 employees
Score 2 out of 10
Vetted Review
Verified User
Use Cases and Deployment Scope
Zoho Assist is used to allow administrators to remotely manage client PCs and servers. It's also used by users to log into their workstations and work remotely.
Pros and Cons
  • Cheap.
  • Wake on LAN is very unreliable.
  • Zoho Assist service will stop workstations automatically sleeping (unless overridden) - this was done deliberately by their development team as they aware (and unable to fix) their issues with WOL.
  • Support is terrible - very quick response initially - but it can take weeks to get any actual support or solution. I currently have outstanding tickets over 2 months old with no response.
  • File transfer clunky, slow and inconsistent.
  • Clients often show offline when actually available and online.
  • Copy/paste inconsistent (clipboard).
  • Initially slow to connect to clients.
Likelihood to Recommend
If you require a cheap solution to enable remote management/remote access to servers/clients and can work with inconsistent WOL, poor file transfer and non-existent customer service then it's worth a look.
Zoho Assist Feature Ratings
Remote Administration (14)
19.285714285714285%
1.9
Screen sharing
50%
5.0
File transfer
20%
2.0
Instant message
10%
1.0
Secure remote access with Smart Card authentication
N/A
N/A
Access to sleeping/powered-off computers
10%
1.0
Over-the-Internet remote session
50%
5.0
Initiate remote control from mobile
N/A
N/A
Remote management of servers & workstations
50%
5.0
Remote Active Directory® management
30%
3.0
Centralized management dashboard
50%
5.0
Session record
N/A
N/A
Annotations
N/A
N/A
Monitoring and Alerts
N/A
N/A
Multi-platform remote control
N/A
N/A
Return on Investment
  • Allowing staff to work remotely (due to isolation and social distancing) has had a positive impact.
  • However, this positive impact has been offset by the frustration felt by remote staff unable to log in to their client machines (out of hours) due to issues with WOL.
  • This frustration is also felt by admins also unable to remotely support client machines again due to WOL issues.
  • The biggest positive impact is the very low cost of Zoho Assist.
Alternatives Considered
TeamViewer, Logmein, Remote Support.

None of the above are perfect by any means however I did not find the frustrations, on-going issues and lack of support I get with Zoho Assist.
Support Rating
1
Support is terrible. Quick to initially respond with the boilerplate "The information provided by you should be sufficient for my development team to analyse this further. I shall also write back to you as soon as I get an update from them on this regard." And then you will hear nothing more from them. Chase further and you'll get stock responses such as "Our development team are still looking into this," etc.
Users and Roles
15
All departments including Adminstrators
Support Headcount Required
2
IT Admins
Exceptional Examples of Zoho Assist Support
N/a
December 30, 2019

Zoho Assist is a perfect remote access software and works great!

CY
Camila Yamamoto
IT Specialist
TIVIT (Information Technology & Services, 5001-10,000 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Zoho Assist is a tool used by all company support and infrastructure teams to answer and resolve technical calls involving the corporate computer. Zoho Watch allows us to access the computer remotely to typically resolve issues involving installing and uninstalling programs and configurations of the Windows 10 operating system. It is fast and accurate.
Pros and Cons
  • Flexibility to solve calls without leaving the chair.
  • Organization of software installed on computers.
  • It always depends on a good internet link.
  • Some delays in remote access.
Likelihood to Recommend
The main scenario used with this software is call resolution through remote listening. More than 95% of calls are resolved without leaving office. Others are required to go to the site to settle in person. Zoho Assist delivers on its promise and its remote access features are great and work very well. I always recommend it to friends of other companies who need such a solution.
Zoho Assist Feature Ratings
Remote Administration (14)
97.14285714285714%
9.7
Screen sharing
100%
10.0
File transfer
100%
10.0
Instant message
90%
9.0
Secure remote access with Smart Card authentication
100%
10.0
Access to sleeping/powered-off computers
100%
10.0
Over-the-Internet remote session
90%
9.0
Initiate remote control from mobile
100%
10.0
Remote management of servers & workstations
100%
10.0
Remote Active Directory® management
100%
10.0
Centralized management dashboard
90%
9.0
Session record
100%
10.0
Annotations
90%
9.0
Monitoring and Alerts
100%
10.0
Multi-platform remote control
100%
10.0
Return on Investment
  • Employees do not have to travel to solve problems.
  • Displacement fuel economy.
Alternatives Considered
When the company bought this software, we decided on Zoho Assist because there were other management employees and specialists who already used and approved this software. Support and warranty are great. It is an easy tool to learn and use every day. Features work fine without delays and the issue is resolved. The interface is clean, user friendly and doesn't take up a lot of computer space.
Support Rating
10
As I said earlier, Zoho Assist is a perfect remote access software and very well meets our needs to solve installation, uninstallation and general configuration issues. The interface is beautiful, clean, user-friendly and works very well on Windows 10. All the support and infrastructure staff approve and enjoy using it.
Other Software Used
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